The Social Media Marketing course offers a very current and interesting blend of theory and hands-on application, including how to evaluate and select the most appropriate social media tools for a particular purpose, how to use them effectively and how to track and measure the success of a campaign. You will understand how to analyze and recommend the most appropriate strategy and tactics to succeed with social media in a constantly changing environment. [Course outline for Summer 2017]

Use this page to find information about assignments and due dates, plus links to all the required readings and video for each week of the course.

Assignment information and instructions

Social media service assessment and evaluation – Instructions.
Social listening – Instructions
Social Media Strategy: Team project – Instructions.
Presentation – Instructions

Required readings, videos, and course materials for each week of the Summer 2017 course – select the week / topic from the links below

Week 1, June 19 – June 23: The history and growth of the participative internet. Who is doing what online.  How, where and why they are doing it. Building a typology of social media. The role of owned, earned, and paid media in marketing campaigns.

Week 2, June 26 – June 30: Current use of social media – identifying main uses,  demographics, usage behaviours, and success factors for a small selection of current services and tools

Week 3, July 3 – July 7:  Social listening and monitoring: methods and tools to capture interest group conversations.

Week 4, July 10 – July 14: Social media strategy and planning. Selecting the most appropriate forms of social media to meet marketing objectives. Measuring social media success.  Metrics, methods, and software.

Week 5, July 17 – July 21: Active social listening: creating authentic engagement and relationships. The societal context of social media including consumer trust and confidence, and legal and privacy concerns.

Week 6, July 24 – July 28: The role of video, audio and images in social media. Managing risk in social media. Best practices in the use of social channels by employees and the role of an organizational social media policy.

Week 7, July 31 – Aug 4: Social media and new technologies: what’s coming next?  Presentations